There is a $5.00 Card Replacement/Lost Stolen Fee that is deducted from the card balance unless prohibited by law. Proof of purchase is required for all applicable replacement requests. If your card had been previously registered, we will verify your details and issue a replacement. What if my card is lost or stolen?Īs soon as you discover your card is missing, call our Customer Service Center at 1-80 and your card will be canceled. No, these are single load cards and cannot be refilled. For specific restrictions, limitations and other details, please consult your issuer or visit Can I add more money to my card? You must notify your financial institution immediately of any unauthorized use. *Visa’s Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. phone transactions and internet transactions) the Merchant verifies that the name of the purchaser is the same as the name registered to the card. When purchases are made where you are not present (i.e. Personalized cards purchased on the web have already been registered by the purchaser in the name that appears on the cardholder record. This includes easy replacement of cards which are lost or stolen.
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By registering your card, you are automatically provided with the full security benefits of the Visa Zero Liability policy*.
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Registration is highly recommended even if you are not planning to make online purchases. All you have to do prior to using the card online is register the card in your name. Most definitely! Your card is welcome wherever Visa debit cards are accepted within U.S. Can I use my card to make purchases online? No, the cards can only be used for purchases with no cash back privileges. No, the cards can only be used for purchases. You will be asked to sign the sales receipt. You may use your Card without a PIN by selecting “credit” when prompted. Your PIN is the last 4 digits of your Card number. Selecting “debit” will prompt you for a PIN. When making a purchase at the merchant terminal when prompted to select between “credit” and “debit”, you may select either option. How do I use my card to make purchases at retail locations? and District of Columbia wherever Visa debit cards are accepted, including internet purchases. Where can I use it?Īwards2Go Cards may be used only at merchants in the U.S. Unlike a credit card, you do not receive any bills – the amount of each purchase is simply debited from the remaining balance on the card. The amount you can spend is limited to the total value on the card when it was purchased. Save receipts with card information, too.Frequently Asked Questions Is it a credit card? Also, take photos of the front and back of the card or write down card details as some companies will replace lost or stolen cards if you can provide specifics.
Protect your card: Some gift cards can be registered as credit cards on websites listed on the card, which can protect them against theft or loss. If you receive a bonus gift card, sometimes called bonus bucks, most of these will expire. These cards cannot expire for at least five years and cannot have a service fee deducted unless it has not been used in 12 months.īonus cards: It's holiday gift card promotion season, a time when select restaurants and stores give bonuses with gift card purchases. Pay close attention to whether the card is redeemable only at a certain store or location.įees: Some state laws bar service fees and expiration dates on store gift cards, but the rules on cards branded with the name of a credit card company are stricter. The fine print: Read the card's terms and conditions.
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